January 29, 2018

It is widely said that change is the only constant. With the increased use of technology and data, change is going exponentially faster than before. Start-ups can suddenly grow to take-over long standing companies and established companies have to keep looking for new...

January 17, 2018

Not so long ago I worked with a company that wanted to design a new servicing model for their clients. During the session one of the managers got quite upset and wondered why no one in his team ever spoke to the customers or went to listen in at the helpdesk. He said h...

January 2, 2018

“Welcome all! Today we are going to do some great work. We are going to think outside the box, explore a new horizon, come up with fresh ideas, etc.”

When I hear phrases like this, I get nervous. I am not sure if I want to explore new horizons, I tend to enjoy the horiz...

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